Case Study: T-Mobile Chooses Peopleclick to Achieve Recruitment
Success 
COMPANY:
T-Mobile is one of the world's leading mobile telecommunications
companies
INDUSTRIES:
Mobile telecommunications for personal and business use in all
commercial sectors
GLOBAL HEADQUARTERS:
Bonn, Germany
EMPLOYEES: 7,000 (UK)
GOAL:
To achieve a centralised, standardised recruitment systems in line
with T-Mobile's leading-edge corporate image and reduce recruitment
spend
THE SOLUTION:
Peopleclick RMS™
KEY BENEFITS:
- Improved productivity for both managers and administration staff
- Simplified candidate tracking
- System is easily accessed across the company from anywhere in the world
Peopleclick saves time and provides valuable reporting for long-term analysis
Business Overview
T-Mobile (www.t-mobile.co.uk) is one of the world’s leading mobile
telecommunications companies and is the U.K. arm of T-Mobile
International, a strategic pillar of Deutsche Telekom AG. One of the
fastest growing companies in the U.K., T-Mobile currently employs 7,000
staff and handles over 260 million calls each week in the U.K. alone.
The T-Mobile service covers in excess of 99% of the U.K.’s population and, through its blend of personal and business services, offers customers a range of mobile communication opportunities from voicemail, messaging and email to WAP, internet access and mobile office solutions.
Increased Recruitment and a Streamlined Solution
The explosive growth of the mobile industry and T-Mobile’s need to
hire large numbers of call centre staff presented the company with numerous
recruitment challenges. In the past, T-Mobile used its corporate intranet
as the source for internal recruiting, whilst agencies were used for the
vast majority of external hires. T-Mobile needed to lower these costs significantly.
Its goal was to reduce recruitment spend by £2 million.
Prior to installing Peopleclick’s market-leading recruitment management system – Peopleclick RMS™ – T-Mobile used a Microsoft Access database and a paper filing system to manage its entire recruitment process. While this was an acceptable solution when the company started in 1993, its rapid growth demanded a more controlled and centralised process.
Stephen Carr, Recruitment Manager, T-Mobile outlines the problems faced by the company, “One major issue with the old solution was the difficulty in understanding how the recruitment process worked – in particular, tracking where applications came from and determining the best sources. Our recruitment had become a slow and cumbersome process, with different departments taking various approaches, all involving increasingly large amounts of administration and management time. This was what we wanted to address by adopting Peopleclick’s web-based recruitment management solution.”
T-Mobile also felt that the recruitment process should reflect its leading-edge image. Improvements needed to be made to the online application process, not only to support corporate identity, but also provide applicants with more information and a clearer course of action.
Why Peopleclick?
Peopleclick RMS offered a centralised and standardised process to help
reduce costs. It was also a cutting-edge solution, compatible with
the T-Mobile corporate image. “The solution also stood out against
other competitive offerings because of its flexibility,” explains
Stephen Carr. “This was strong enough to meet current and future
requirements, and also allowed for T-Mobile’s involvement in the
development process.”
Centralised Recruitment
Peopleclick’s solution has centralised T-Mobile’s entire recruitment
process, so that employees across all departments take the same approach
to recruitment, using the same information sources and processes – details
of which are accessed through a web browser. This has significantly reduced
administrative workloads and has allowed for simplified candidate tracking.
Stephen Carr explains the benefits of this for T-Mobile managers, “Peopleclick saves them valuable managerial time by providing a readily accessible, coherent system. Managers are no longer forced to develop their own individual systems, allowing them to concentrate on managing the business and their core strategic responsibilities.”
Improved Technology
T-Mobile recruiters and candidates have seen the benefits of the improved
application technology in Peopleclick’s streamlined, online application
process. This gives applicants a detailed view of all roles available,
control over their applications and the ability to apply for suitable
positions following a
coordinated process. For recruiters, the system sorts the applications,
saving them a great deal of time in application analysis.
Reduced Costs
With Peopleclick, T-Mobile users can collect information not only on
the source of the applicants, but also on the cost of hiring. As this
data is recorded and analysed, T-Mobile can make smarter, more informed
HR decisions. In addition, Peopleclick enabled a strategic shift away
from agencies towards e-Recruitment.
Quick and Easy
Peopleclick is accessed entirely through a web browser, so that recruiters
and managers can log on using any connection at any time, allowing easier
and quicker access to the system. In addition, the solution is developed,
hosted and maintained by Peopleclick, so that there is no unnecessary
burden on T-Mobile IT staff. “Using an internet browser, our managers
and recruiters can now easily access the whole company recruitment process
from anywhere in the world – 24x7,” explains Carr.
About Peopleclick
Peopleclick provides software and services that empower companies around
the world to find, attract and hire quality people–in less time,
with less risk. Peopleclick’s technology, consulting expertise and
support give companies the vision and flexibility to strategically manage
all of their talent resources–whether they are salaried, hourly,
or contingent. Founded in 1997, the privately-held company currently serves
1,800 clients in 192 countries, including 54 of the Fortune 100. Peopleclick
products support users in organisations ranging in size from large, multi-national
corporations to small and medium-sized businesses.
For more information about Peopleclick and its market-leading talent acquisition technology, www.peopleclick.com.
